
How the Work Gets Made: Inside the Creative Process
Q&A with Thandeka Gilbert, Creative Director of McCann Joburg
Thandeka Gilbert, Creative Director at McCann Joburg, is an award-winning creative shaping culture and championing Black women in leadership to create work that lives far beyond the brief. She brings a rare mix of instinct, craft fluency, and emotional intelligence to the work, shaped by years of building campaigns across local and internationa brands. Her career has earnerd her recognition at major industry shows, and she’s also sat on juries for Cannes Lions, Dubai Lynx, Loeries, Creative Circle, Bookmarks, and the Pendoring Awards, while serving as an Open Chair mentor supporting women in the industry.
Fluent in both art direction and copywriting, she’s deeply intentional about the kind of creative ecosystem she wants to help shape: one where collaboration is real, representation matters, and ideas are pushed until they resonate. In this conversation, she gets into what actually happens between brief and final work, what she refuses to compromise on, how she chooses directors, and why backing an idea, and each other, can be the difference between good and unforgettable.
Q: When you’re starting on a brief, what does the creative process actually look like for you and what are the actual steps you follow for an ad to get made at McCann?
Thandeka: Traditionally we all whip out a piece of paper or something to write on and do some inspo research, jotting down whatever catches our eye or ignites a thought. But from a personal point of view I have no fixed approach. For the most part I look for resonance or create some level of resonance in relation to the product/campaign I have been briefed to tackle so I can work from an informed place. I allow my mind to run free and even entertain ‘the stupid ideas’. Then comes the fun bit of articulating my thinking to the next person in the simplest way while delivering innovating and exciting ideas that give me that feeling that shouts, “I can’t wait to bring this to life.”
Q: What do you personally sweat the most when making work? The thing you can’t let slide, even under pressure?
Thandeka: The sexiness and effortlessness of an idea. The sexiness is an energy, a feeling that injects a different kind of enthusiasm into everyone involved. And the effortlessness is in the packaging, ensuring the work is captivating in a simple way. I’m also big on demonstrating ideas versus long write-ups to explain the thing – too many “and then we will…” forces your audience to carry the heavier load of “imagining”. And of course, grammar!


Thandeka with her fellow jurors in Cannes. Thandeka judged the category ‘Industry Craft Lions’.
Q: How closely do you work with marketers/client partners during the idea generation part? What for you is a good balance?
Thandeka: In all honesty, not close enough. Times have shifted. Now, creatives only engage client service at the initial briefing stage and/or two more reviews in the last lap to completion. If time wasn’t a barrier I would love for all parties involved to have more ownership of the entire process – I think it will require us all to be sharper as it reveals everyone’s true contribution whilst teaching us to value everybody’s roles.
Q: When choosing directors to work with, what signals tell you someone is the right director partner for your idea?
Thandeka: The most traditional signal is their body of work – their reels. However, not all directors share all of their work onto their official reels and that robs us as agencies of seeing edgier pieces with much more character and depth. Word of mouth also plays a big role, along with technical ability and the ability to walk clients through a full production without losing them.
Q: Once an idea is approved by client, how do you like collaboration to unfold between yourself, the director, and the production team? Where do you deliberately step back or get involved?
Thandeka: I’m am willing and available to collaborate to whatever extent the director and production house need me to be. I think it’s important to give a director the space to bring their magic and point of view to the table without scrutiny because the desired outcome is for them to use their expertise to elevate our thinking and inject fresh energy into how we envisioned bringing it to life. Maybe the word isn’t collaboration but reciprocation.



At the Ko-Kreate ‘Women Shaping 2025’ event.
Q: Can you think of a project where collaboration genuinely shifted or deepened the idea, and the work ended up stronger than you originally imagined?
Thandeka: Oh yeah, I’ve been privileged to experience that quite a few times throughout my career. In these particular pieces of work it’s been directors who involve the agency creative team every step of the way and maintain enthusiasm for the project even when clients share feedback that threatens the creative vision. Basically, when we’re truly in it together pulling in the same direction without any us and them.
Q: Looking back, what’s a piece of work you’ve been part of that best represents how you think about good work, regardless of awards or recognition?
Thandeka: It’s a recent ‘slow burner’ piece of work that’s taking longer than expected to reach the finish line. 3 years later, it’s still in the works and I’m learning so much; from patience, to trusting the process and consistency because it’s very easy to give up when things don’t go your way, especially when you‘re used to projects materializing over a 1-3 day shoot with 2-3 weeks of post-production. I’m really enjoying experiencing the power of believing in something regardless of the odds, more so doing that as a team.
Q: You’ve judged at major international awards shows, like Cannes Lions and Dubai Lynx. How has sitting in jury rooms influenced your own creative process back home?
Thandeka: Judging internationally has made me more proud of where I come from. It’s made me more aware of the richness and potential we hold. It’s opened up my worldview and freed me from my own limitations. It’s reframed the quality of work I want to deliver on and it has given me a clearer view of a wider standard of work from case study packaging and campaign touch points that are not used in expected ways but rather with the delight of unexpected solutions.
THANDEKA DID THAT
Some recent work from Thandeka Gilbert…
L’Oreal Paris
Mugg & Bean
Steers

L – R Speakers during the Ko-Kreate ‘Women Shaping 2025’ event. The Changemakers panel: Fran Luckin, Thandeka Gilbert, Khanyi Modiba, Lerato Mbangeni, Qhakaza Mbali Mohare & Lebang Kgosana
Q: What advice would you give to South African creatives, directors, producers, or marketers who may one day find themselves judging internationally? Like, how do we need to show up as Saffas in a globally represented jury room?
Thandeka: I would stress the need to leave local industry politics at OR Tambo International Airport and walk into judging rooms as South African allies and advocate for all work Mzansi. We need to box together as one on the global stage not against each other. I don’t even know why all selected South African judges don’t have one joint meeting with all local entrants to discuss the work so that Saffas as you put it are all well equipped to defend and support the work in their respective jury rooms.
Q: Looking back at your own career, what kind of mentorship made the biggest difference for you, and what kind do you wish you’d had earlier?
Thandeka: It’s been hands on and practical mentorship that’s made the difference; where I was afforded the opportunities to DO and be more as opposed to endless lip service from all parties involved. It’s been lessons from the many industry leaders I’ve had the privilege of working with on how to recover, regroup and get back on the horse after a letdown, losing a pitch and a lull in team morale. I wish I had mastered recovering and taking a beat before giving into being reactive sooner – thank goodness we live and learn.
Q: Let’s talk AI….is it two scary letters that will steal all our jobs, a useful tool, or does it really make the work better?
Thandeka: Lol…AI is a tool and it’s time we looked at it as such and used it for it’s strengths the same way we’ve come to make good use of many other innovations to date. There’s most definitely room for AI to make the work better and set it apart – as it’s users we just need to apply ourselves, trust ourselves and embrace the world of AI as an extension of creating our best work. What we need to be aware of is the bias AI still has to favouring westernized sources and references of imagery, audio and language so that we don’t use it blindly but intentionally, closing the gap to make AI intelligent enough to still reflect our South African reality.


Thandeka Gilbert, Creative Director by day. Loeries winner by night.
Q: From the past year, what’s a piece of work that made you think, “I wish I did that” and why did it land for you?
Thandeka: There’s too many to count. I’d say Vaseline Verified by Ogilvy Singapore, for Unilever. Sight Walks, an ambient OOH campaign by Circus Grey for Cemento Sol and Caption with Intention by FCB Chicago for Chicago Hearing Society to name a few. These campaigns have elements of universally true insights that delivered high resonance. Fun was had. They all exercised the freedom of stepping out of delivering on traditional solutions and a lens of fearlessness.
Q: Finally, when you’re not being a badass creative taking home awards, what does a day off look like for you?
Thandeka: Staying in and lounging at home – recharging, watching reruns, going non-verbal for hours on end – and resting, resting, and then resting some more. Allowing myself the privilege of simply being no one to anyone, with zero obligations to anything, for a while.
Produced by the IDIDTHAT Content Studio
Credits: Anne Hirsch / Julie Maunder
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