Ludus has always maintained that they treat each of their clients with a personalised touch and pride themselves in taking the client experience to a new level. We caught up with Ludus Producer Mandy Biart who shared some insights into what it takes to keep this approach in place, how they pull it all off and what exactly is this ‘new level’.
iDidTht: Mandy, let’s get right down to it; ‘taking the client experience to a new level’, talk us through this please.
Mandy: On it! We look at every single aspect of a person’s interactions with Ludus. From the moment the phone rings to when they walk through our doors, through to the time they spend at our offices, right up until they leave with great work in hand. It’s all about the details, from offering healthier food menus to making them feel extra special on their birthday or just finding small ways to let them know that ‘Hey, you’re valued and a part of our family’.
iDidTht: So, how does it work internally, who at Ludus is in charge of all this?
Mandy: We all are. Clients have their own stresses that are way more than just the job we’re working on and we all understand that. It’s become part of our internal culture and each and every one of us, from the producer, caterer or online artist takes ownership of playing an important part in a client’s journey. We’re always thinking of ways we can give people more than what they expect throughout their entire journey with us, whether interacting over the phone or their experience in our studio.